Frequently Asked Questions
Everything you need to know about your duty-free shopping journey.
How do I collect my duty-free purchases?
You can pick up your items at the designated Lotte Duty Free collection points located within the airport departure area after completing immigration.
What information do I need to provide when ordering?
You must provide your valid passport information, flight number, and departure date to ensure your items are ready for pickup at the correct terminal.
Are there limits on how much I can buy?
Purchase limits are subject to the customs regulations of your destination country and your personal duty-free allowance. Please check local laws before purchasing.
Can I cancel or change my order after it is placed?
Orders can typically be canceled or modified up to 24-48 hours before your scheduled departure time via our online customer service portal.
What payment methods are accepted?
We accept all major international credit cards, including Visa, Mastercard, and American Express, as well as popular digital wallets like Alipay and WeChat Pay.
Are the products sold on Lotte Duty Free authentic?
Yes, all products are sourced directly from authorized brand distributors, ensuring 100% authenticity and premium quality for every item.