Returns & Exchanges

Lotte Duty Free ensures a seamless return experience for travelers, allowing for cancellations and exchanges of unused products within 15 days of pick-up at designated airport counters. Please note that all returned items must be in their original packaging with the duty-free seal intact and accompanied by a valid receipt.

Return Process

• 1.
  Initiate Request

  Log into your Lotte Duty Free account and submit a return request through the 'Order History' section before your flight departure or within the 15-day grace period.

• 2.
  Inspection and Documentation

  Present your passport, boarding pass, and the original purchase receipt at the Lotte Duty Free service desk for physical inspection of the goods.

• 3.
  Product Surrender

  Hand over the unopened merchandise to our staff members at the airport or ship them to our designated returns center as instructed by the customer service representative.

• 4.
  Refund Processing

  Once the items are verified as authentic and unused, a refund will be issued to your original payment method within 7 to 14 business days, depending on your bank's policy.